TERMS & CONDITIONS

 

 

DOMESTIC SHIPPING

As indicated at the time of purchase and by the order confirmation email, the customer is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase. Flat shipping fees apply for Ground and Second Day Air. The customer shall select the shipping method when placing the order.  Once the order is placed, the customer will not be allowed to change the shipping method or address. 

Visa®, MasterCard®, and American Express,  will be accepted by Adams + Robinson

 

SHIPPING METHODS & FEES

Ground $10

2nd day $30

*Ground is not available to Alaska or Hawaii. 

All packages are shipped via FedEx. 

International $40

All packages are shipped via United States Postal Service

International Shipping

Adams + Robinson now ships worldwide.  International shipments are sent via United States Postal Service, the cost to ship 1 pouch is $40 and takes approximately 6-10 days to arrive. Adding stamping to the order will add an additional week for processing time. Once the order is placed, the customer will not be allowed to change the shipping method or address. All international customers are responsible for all customs duties, taxes and fees. All international orders are charges in USD. If you require help when placing an international order please contact customersupport@adamsandrobinson.com

 

PLACE OF DELIVERY 

The products purchased on adamsandrobinson.com can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii. Items cannot be shipped to a P.O. boxes or APO/FPO addresses. For international orders please contact jacky@adamsandrobinson.com. Subject to receipt by Adams + Robinson of the full payment, deliveries shall be made to the address provided the time of placement of an order, Adams + Robinson will only deliver to the billing address of customer. The customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). Adams + Robinson shall not be responsible for any mistake by the customer in the information provided at the time of the order confirmation. 

If information relating to recipients is incorrect, Adams + Robinson may not be held liable for any delay or failure to deliver an order. 

 

DELIVERY PERIOD

Unless indicated otherwise after the final confirmation of order, the delivery period for products ordered from adamsandrobinson.com include 1-2 business days to process the order for shipment, in addition to the time indicated by the client’s preferred shipping method. i.e. FedEx next day, second-day, ground. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery is not available. Adams + Robinson is not responsible for unanticipated delays due to conditions such as weather or air travel delays. 

 

RECEIPT OF PRODUCTS

If product(s) purchased on adamsandrobinson.com is received damaged, the customer must notify Adams + Robinson within forty eight (48) hours by email customersupport@adamsandrobinson.com. The customer must provide detailed information regarding the defects and keep the original product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by Jacky. She will then begin an investigation with FedEx. Please note that this process generally takes between eight (8) and ten (10) business days. 

 

RETENTION OF OWNERSHIP AND TRANSFER OF RISKS

Adams + Robinson shall retain full ownership of the products ordered until payment has been received in full. Once the product is shipped risks of loss or damage to said products, and any damage that may have occurred, shall be transferred to the Customer. 

 

ORDER CANCELLATION

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. If you wish to cancel or modify your order please contact customersupport@adamsandrobinson.com within 24 hours of your order.

Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within two business days.

 

RETURN POLICY

Adamsandrobinson.com does not accept returns at this time, however, we do offer even exchanges and returns for credit to adamsandrobinson.com . If you feel the merchandise you received is defective, please contact customersupport@adamsandrobinson.com for a replacement. If a replacement is not available and the merchandise is deemed defective a full refund will be issued. For online purchases, the product (or products) shall be submitted for exchange/credit to Adams + Robinson within twenty (20) days from the date of shipment, in their original condition, in the original packaging, and must be accompanied by the pertinent sales receipt. We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced products, or products marked as “Final Sale” at the time of the order, are final sale and cannot be returned, and Adams + Robinson will not issue any credit towards the return of said product.

Exchanges/credits will be processed within seven (7) to ten (10) business days of receipt. Please note that shipping charges for any returned item(s) are the client’s responsibility at the point of refund. Adams + Robinson will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier. Adams + Robinson reserves the right to refuse return of any merchandise that does not meet the above return policy. The price any returned products that complies with Adams + Robinson’s Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the products by the customer to Adams + Robinson. Exchanges of products that do not comply with the return policy may be accepted at the sole discretion of Adams + Robinson.

 

REPAIRS 

Adams + Robinson offers a repair service for products purchased from adamsandrobinson.com. The original sales receipt is required for all repairs. Please send an email to customersupport@adamsandrobinson.com with images and a detailed description of the damage. 

If damage arises from normal use of the product, we will repair the product without charge and return it to you. Please note that this warranty does not cover misuse or theft. 

 

ONLINE PRIVACY POLICY AGREEMENT

ADAMS + ROBINSON LLC, (), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with ADAMS + ROBINSON LLC of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.  THEREFORE, this Privacy Policy Agreement shall apply to ADAMS + ROBINSON LLC , and thus it shall govern any and all data collection and usage thereof. Through the use of adamsandrobinson.com you are herein consenting to the following data procedures expressed within this agreement.

 

COLLECTION OF INFORMATION

This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.  Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.  We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.  It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

 

USE OF INFORMATION COLLECTED

ADAMS + ROBINSON LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from adamsandrobinson.com . ADAMS + ROBINSON LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. ADAMS + ROBINSON LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties. ADAMS + ROBINSON LLC may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.  ADAMS + ROBINSON LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

• Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon ADAMS + ROBINSON LLC and/or our website;

• Maintain, safeguard and/or preserve all the rights and/or property of ADAMS + ROBINSON LLC; and

• Perform under demanding conditions in an effort to safeguard the personal safety of users of adamsandrobinson.com and/or the general public.

 

CHILDREN UNDER AGE 13

ADAMS + ROBINSON LLC does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

 

UNSUBSCRIBE OR OPT OUT

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to customersupport@adamsandrobinson.com. If you wish to unsubscribe or opt-out from any third party websites,you must go to that specific website to unsubscribe and/or opt-out.

 

LINKS TO OTHER WEBSITES

Our website does contain links to affiliate and other websites. ADAMS + ROBINSON LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.  The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

 

SECURITY

ADAMS + ROBINSON LLC shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.  The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, ADAMS + ROBINSON LLC is a licensee of TRUSTe. The website is also secured by VeriSign.

 

CHANGES TO PRIVACY POLICY AGREEMENT

ADAMS + ROBINSON LLC reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at adamsandrobinson.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time ADAMS + ROBINSON LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

 

ACCEPTANCE OF TERMS

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions,then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

 

HOW TO CONTACT US

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: customersupport@adamsandrobinson.com

Telephone Number: 917 405 4886

Mailing Address:

ADAMS + ROBINSON LLC

213 Clermont Avenue

Brooklyn, New York 11205

 

12/01/2014